As the Visitor Services Manager, Ekaterina is passionate about making NDGTS a welcoming, joyful, and educational place that people look forward to visiting again and again.  

Impacting the Mission 

Ekaterina leads the gallery team by ensuring they have the knowledge, confidence, and tools they need to succeed. She is focused on creating a joyful, welcoming environment for both staff and visitors and makes sure every improvement keeps community at the center. By empowering staff, she fosters exceptional visitor experiences and an atmosphere where guides feel prepared, valued, and excited about the work they do. 

🎟️ Visitor Services Leadership | 🧠 Staff Empowerment | 🌈 Welcoming Gallery Culture 

Experience and Expertise  

Ekaterina has extensive experience in customer service, both in person and virtually, as well as training and leading a team. She has worked with adults and children one-on-one, teaching English as a second language, trained new hires in a virtual office environment, and worked with customers from all over the world, helping them navigate remote work and events in a virtual world setting. 

With a passion for teamwork and to inspire curiosity and lifelong learning, Ekaterina embraces new ideas and experimentation as she leads the Gallery Team. Her goal is to help every team member feel engaged and motivated as they work with visitors each day.  

Outside of NDGTS  

Ekaterina enjoys spending time with her husband, church and family get-togethers, watching nature, especially as the seasons change, and enjoying the quiet time at home baking or decorating.  

Favorite Exhibit, Event, or Experiment 

Though it is hard to pick a favorite, Science First is one of the places Ekaterina enjoys the most. She loves seeing children and parents build something together, or the joy of a little one discovering how a conveyor belt works.